How do I get a refund from Icelandair?

How to Request a Refund from Icelandair

If you've made a reservation with Icelandair and need to cancel due to unforeseen circumstances, the thought of a refund naturally comes to mind. This article will provide you with the essential information on obtaining a refund from Icelandair and understanding their refund policy.

Icelandair's Refund Policy:

Acquiring a refund from Icelandair is a straightforward process, but it's crucial to be aware of the airline's refund policy before initiating your request. Here are the key points to consider:

1. Ticket Refundability: To be eligible for a refund, your tickets must be refundable. If you opted for cancellation protection when booking, you can expect a hassle-free refund process.

2. Flight Changes: In the event of flight rescheduling or involuntary rerouting by the airline, you will be eligible for a Class Up refund under specific circumstances.

3. Flight Cancellations: If Icelandair cancels your flight and you no longer wish to travel due to the delay, you can choose to receive your refund in the form of cash or a Travel Voucher.

4. Self-Cancelation: If you voluntarily cancel your flight, you have the option to receive a monetary refund or a Travel Credit Voucher.

5. Refund Processing Time: Typically, it takes around 20 business days for the refund amount to be credited back to your account. If you made the payment via a credit card, the refund process usually initiates within 7 working days.

6. Risk-Free Period: After the expiration of your risk-free period, a full refund may not be available.

7. Non-Refundable Tickets: For non-refundable tickets, full refunds are generally granted only in cases of emergencies, such as a sudden family member's death or health issues.

8. 24-Hour Cancellation: Should you decide to cancel your ticket within 24 hours of booking, you are eligible for a full refund. Beyond that period, cancellation charges will apply.

9. Flight Delays: If an Icelandair flight is delayed for more than 5 hours, you can receive a full refund, irrespective of whether your ticket is refundable or nonrefundable.

If you have additional questions regarding refunds with Icelandair, you can easily reach out to their customer service for assistance.

Steps to Contact Icelandair Customer Service:

1. Visit the official Icelandair website.
2. Locate the "Support" option in the top menu.
3. Select "Contact Us" from the available options.
4. On the new page, you will find various contact options.
5. You can call Icelandair at 1 (800) 223-5500 / (OTA) 1 844 348-9292 to inquire about the airline and its refund policies.
6. Alternatively, you can click on "Request a Refund" to complete the refund form.
7. If you prefer, you can also connect with the customer service team through the "Live Chat" option provided on the page.

We hope this information has answered your question about obtaining a refund from Icelandair. While the standard refund processing time is 20 business days, if you experience delays, don't hesitate to contact Icelandair's customer service for further assistance. You can submit a refund request through the airline's contact page.