Traveling can be a stressful experience, especially if you have a disability or special needs. Fortunately, Lufthansa offers special assistance to make your journey as comfortable and easy as possible. Whether you need wheelchair assistance, help boarding the plane, or special meals, Lufthansa has a dedicated team to provide you with the support you need. If requests were not made at the time of booking or if you have made your booking online, we recommend that you contact us by telephone at 1-800-645-3880 / 1 844 348-9292 at least 72 hours before your flight to discuss and schedule any additional assistance you may need.
What is Special Assistance on Lufthansa?
Special assistance is a service provided by Lufthansa to passengers who need extra help due to a disability, illness, or other special needs. The airline offers a range of assistance services to make sure that all passengers can travel safely and comfortably.
Types of Special Assistance Offered by Lufthansa
Lufthansa offers several types of special assistance, including:
- Wheelchair assistance
- Assistance with boarding and deboarding the plane
- Assistance with navigating the airport
- Special meals
- Medical assistance
How to Request Special Assistance on Lufthansa
If you need special assistance on your Lufthansa flight, you can request it at the time of booking or by contacting the airline's customer service department. Here are the steps to follow:
At the time of booking: When you make your flight reservation, you'll be asked if you require special assistance. Select the appropriate option and provide details of your needs.
Contact customer service: If you've already made your reservation or need to update your special assistance requests, you can contact Lufthansa's customer service department by phone or email. Be sure to provide your booking reference number and explain your needs in detail.
Tips for Requesting Special Assistance on Lufthansa
- Request special assistance as early as possible, preferably at the time of booking
- Provide detailed information about your needs
- If you have a connecting flight, make sure to request special assistance for each leg of the journey
- Confirm your special assistance requests with the airline before your flight
How to Request Special Assistance with Lufthansa
Lufthansa is renowned worldwide for its exceptional services, which extend beyond top-notch flight experiences to include comprehensive special assistance services. Travelers can request various special aids, such as wheelchairs and oxygen cylinders, while journeying with Lufthansa. These requests can be made through a variety of channels, including mobile apps, travel agents, and customer care. If you prefer to book using the website, follow these simple steps:
1. Visit the Lufthansa Homepage
Begin by navigating to the Lufthansa homepage and locate the menu button.
2. Select "Special Requirements"
Click on the "Special Requirements" link from the menu.
3. Choose Your Assistance Option
Upon entering the special requirements section, you will find two main options catering to your specific needs. Select the one that aligns with your requirements.
4. Fill Out the Request Form
You'll be directed to a new page containing various forms for different types of services available. Choose the form that corresponds to your needs and complete it.
5. Submit the Form
After submitting the form, Lufthansa support agents will allocate the requested service and get in touch with you to confirm the arrangements.
How to Request Special Assistance on Lufthansa?
Lufthansa's special assistance services encompass a wide range of support for passengers, falling into two main categories: assistance for elderly passengers and assistance for passengers with disabilities. The following services are available:
- Elderly Travel: Services tailored to the needs of elderly passengers for a comfortable and safe journey.
- Mobility Impairment: Assistance for passengers with mobility challenges.
- Other Impairments: Support for passengers with sensory impairments (e.g., blindness, deafness, or intellectual challenges).
- Assistance Dogs: Services for passengers traveling with assistance dogs.
- Oxygen Requirements: Support for passengers requiring oxygen during the flight.
To request any of these services, access the special services link on the website and complete the related request form.
What Is Mobility Assistance on Lufthansa?
Mobility assistance with Lufthansa pertains to aiding passengers with movement difficulties. This includes providing wheelchairs to passengers. Passengers can choose to have an agent assist with wheelchair use or opt for independent use. There are several options on the submission page:
- Assistance for longer distances.
- Assistance for passengers unable to climb stairs over longer distances.
- Support from the airport entrance to the flight seat.
- Assistance for passengers using their own battery-powered wheelchair.
The good news is that Lufthansa provides wheelchair assistance at no extra cost; it's complementary to your ticket.
What Is Airport Special Assistance?
Airport special assistance refers to services offered by airport staff to passengers with disabilities, including mobility issues, impaired hearing or vision, the need for oxygen, and support dogs. You can apply for these services before arriving at the airport through various channels:
- Connect with the airport support team via the website or contact number.
- Reach out to Lufthansa customer care through the website or official app.
- If you booked through a travel agent, ask them to arrange the service.
- You can also request the service at the ticketing counter or during the flight booking process.
How to Get Wheelchair Assistance at the Airport
To secure wheelchair assistance at the airport with Lufthansa, you have multiple options:
- Use the Lufthansa special assistance phone number found in the "Health and Accessibility" section of the help menu.
- Visit the official website and fill out the wheelchair assistance request form or use the available email service.
- Access the mobile app, locate the special services section, select your required service, and submit the request.
- If you booked through a travel agent, ask them to confirm wheelchair assistance at the airport.
Remember to contact the airport at least 48 hours before your departure when requesting this service to ensure timely arrangements.
Who Can Get Special Assistance at the Airport?
Special assistance is available to all passengers who may require it, regardless of whether they have a chronic condition. These services are open to elderly individuals, persons with disabilities, those with specific medical conditions, individuals with injuries, and anyone in need of support, including those with acute issues.
How to Book a Flight with Wheelchair Assistance
You can request Lufthansa special assistance when booking your ticket:
- Visit the official website and search for your desired flight.
- During the ticket confirmation and seat selection process, look for the option to add additional services.
- Select the special services section and choose the wheelchair option before completing your booking.
You can follow the same process when booking through the Lufthansa mobile app, or you can request the service after booking. If you encounter any difficulties, reach out to Lufthansa's 24/7 support executives through various channels, including phone, email, live chat, social media, or the chatbot.
Conclusion
If you need special assistance when traveling with Lufthansa, don't hesitate to request it. The airline is committed to making sure that all passengers can travel safely and comfortably, regardless of their needs.
Recent Post:-
- Volaris Airlines Change Flight
- Can I change my Allegiant flight?
- How Do I Talk To A Live Person at Spirit Airlines?
- How Do I Speak to a Live Person at Volaris Airlines?
- Understanding the Southwest Cancellation Policy
Frequently Asked Questions about Special Assistance on Lufthansa
Q: What if I forget to request special assistance when I make my booking?
A: You can still request special assistance by contacting Lufthansa's customer service department. However, it's best to request it as early as possible to ensure that your needs can be accommodated.
Q: Can I bring my own wheelchair or mobility device on board?
A: Yes, you can bring your own wheelchair or mobility device on board. However, you'll need to inform Lufthansa in advance and make sure that the device meets the airline's safety requirements.
Q: What if my flight is delayed or canceled?
A: If your flight is delayed or canceled, Lufthansa will do its best to provide you with the same level of special assistance as originally requested. However, if your needs have changed, you should inform the airline as soon as possible.
0 Comments